Privacy Policy

OTCICU is a registered cooperative investment and credit union operating under the Nigerian Cooperative Societies Act. This policy applies to information collected through our website, our membership application process, and our other member-facing communication channels.

We may collect information in the following categories, depending on how you interact with us:

When you apply for membership, this may include your full name, date of birth, gender, contact details, residential address, employment information, next of kin details, and supporting identification documents.

As part of our membership and cooperative obligations, we may request identification details such as a National Identification Number (NIN) or Bank Verification Number (BVN), consistent with standard know-your-customer (KYC) practice for financial cooperatives.

We collect information you provide directly, such as through our contact form or membership application, including your name, phone number, and email address.

Like most websites, our hosting and infrastructure providers may automatically log standard technical information (such as browser type and general access times) for security and operational purposes.

• To process and administer membership applications
• To communicate with members and applicants about their accounts and cooperative activities
• To maintain accurate cooperative records
• To respond to enquiries submitted through this website
• To meet applicable legal and regulatory obligations

Information collected during the application process is used to assess eligibility, maintain your membership record, and administer your savings and cooperative activity in accordance with our membership terms.

Identification information may be used to verify your identity as part of our membership administration and to support cooperative record-keeping obligations.

We may use your contact details to send information relevant to your membership, including notices, updates, and responses to enquiries you have raised.

Where the cooperative uses a third-party payment service provider to facilitate contributions or related transactions, that provider processes payment information under its own applicable terms and privacy practices. OTCICU does not store full payment card details on its own systems.

We do not sell personal information. Information may be shared only where necessary with service providers who support our operations (for example, hosting or payment processing), or where required by law or regulatory authority.

This website is hosted and operated with the support of third-party infrastructure and service providers. These providers process information on our behalf and are expected to apply appropriate safeguards.

We may disclose information where required to do so by law, regulation, or a valid request from a competent authority.

We take reasonable steps appropriate to our size and activities to protect information from unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we encourage members to also take care when sharing sensitive information.

We retain member and applicant information for as long as necessary to administer the membership relationship and to meet applicable legal, regulatory, or cooperative record-keeping requirements.

Subject to applicable law, including the Nigeria Data Protection Act, you may have rights to request access to, correction of, or information about the personal data we hold about you. Requests can be directed to us using the contact details below.

Our website may use minimal, standard cookies or similar technologies necessary for the site to function correctly. We do not currently use cookies for third-party advertising purposes.

Our website may link to third-party services (such as social media platforms or a payment provider). Those third parties are responsible for their own privacy practices, and we encourage you to review their respective policies.

Our membership and services are directed at adults. We do not knowingly collect personal information from children through this website.

We may update this policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the bottom of this page indicates when the policy was most recently revised.

For questions about this policy or how your information is handled, please contact us at +234 816 473 0336 or through our Contact page. A dedicated data protection contact email will be published here once confirmed by management.